FAQ
How do I place an order?
Simply add your desired items to your cart and proceed through checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit and debit cards, along with additional payment options available at checkout.
Can I send an order as a gift?
Yes. Orders do not include pricing information in the package, so you’re welcome to ship directly to the recipient.
At this time, we are unable to offer gift wrapping, gift messages, or special gift packaging.
Can I change or cancel my order?
Because most products are made to order, orders begin processing shortly after they are placed. As a result, we are generally unable to make changes once an order has been submitted. This includes item changes, payment method changes, cancellations, and shipping method updates.
If you believe you made an error during checkout, please contact us immediately and we’ll do our best to help before production begins.
Do you offer discounts or coupon codes?
Occasionally. Current bundles and promotions are listed on the product pages themselves. The best way to stay informed about promotions, new releases, and special offers is by joining our email newsletter at the bottom of the site.
Are the designs original?
Yes. All artwork is created specifically for Kaimi Studio and is inspired by the places, people, and everyday moments that make Hawai’i special.
Do you offer additional print sizes?
At this time, prints are only available in the sizes listed on each product page.
If there’s a size you’d love to see offered in the future, feel free to reach out. We keep customer suggestions in mind when planning future releases and products.
What materials are the stickers made from?
Our stickers are printed on thick, durable vinyl with a smooth matte finish and weatherproof laminate coating.
Features include:
- Water resistant
- Scratch resistant
- UV protected (up to approximately 5 years outdoors)
- Dishwasher safe
They are printed using eco-friendly inks by a LEED-certified production partner operating on carbon-free energy.
Specific materials and details can also be found on each product page.
Are the prints framed?
No. Unless explicitly stated otherwise, frames are not included.
Will the colors look exactly the same as my screen?
Not always. Colors can vary slightly between monitors, mobile devices, and printed products. We strive to ensure that product images accurately represent the final artwork.
Do you restock sold-out products?
Some products may be restocked, while others may be released as limited runs. The best way to stay informed about restocks, new releases, and future collections is by joining our email newsletter at the bottom of the site.
I have a product idea! Can you make _____?
Absolutely! We love hearing suggestions and ideas from customers. While we can’t guarantee every idea will become a product, many of our favorite concepts have started as customer requests. Feel free to reach out through the Contact page—we’d love to hear your ideas.
Where are the products made?
Products are produced through trusted manufacturing partners and shipped from facilities closest to the delivery destination whenever possible.
Do you ship internationally?
Art prints are available internationally in most regions.
Sticker products currently ship within the United States only.
How long will my order take to arrive?
Most orders are processed within 4–10 business days before shipment. Delivery times vary by destination and shipping method. Please see our Shipping & Returns page for more information.
Why did my items arrive separately?
Some products are fulfilled by different production partners and may ship separately. It’s normal for packages from the same order to arrive on different days.
How do I track my order?
Tracking information is emailed once your order ships.
If you cannot find your tracking email, please contact us and we’ll be happy to help.
Do you accept returns?
Because most items are made to order, returns and exchanges are generally not accepted unless an item arrives damaged, defective, or incorrect.
Please see the Shipping & Returns page for complete details.
What if my order arrives damaged?
Contact us within 14 days of delivery and include photos of the issue. We’ll review the situation and arrange a replacement or refund when appropriate.
Do you offer wholesale?
Yes. Select products may be available for wholesale partnerships with retailers, galleries, gift shops, and other businesses.
For wholesale inquiries, please visit our wholesale page or contact us directly.
I want to place a bulk order. Do you offer discounts?
Yes. We offer discounts on larger orders for events, businesses, gifts, and other special projects. Please contact us with details about your order and we’ll be happy to discuss options.
Do you collaborate with local businesses?
Yes. Some collections are created in collaboration with local businesses and organizations. If you’re interested in working together, we’d love to hear from you.
What is Kaimi Studio?
Kaimi Studio is a Maui-based independent art and design studio creating hand-drawn illustrations inspired the places, people, and everyday moments that make the island special.
Can I use images or artwork from Kaimi Studio?
All artwork, images, and designs are protected by copyright and may not be reproduced, distributed, modified, or used commercially without written permission.
If you’d like to feature Kaimi Studio on a website, blog, publication, or social media account, please contact us.
How can I stay updated on new releases?
Join the newsletter at the bottom of the site to receive updates about new artwork, collaborations, product launches, and special releases.